Terms of use

Version of November 15, 2026

The French version of these terms is the official version. This English translation is provided for convenience.

1. Who we are

Bailo is operated by [dénomination sociale de la société, à compléter], [adresse de l'établissement au Québec, à compléter] ("Bailo", "we"). To reach us: [courriel de contact, à compléter].

2. What Bailo does, and what it does not do

Bailo is an online tool. It lets a tenant announce the intention to assign a residential lease, lets an interested person apply, and lets both organise the steps of the assignment: messages, visit, preparing and sending the notice to the landlord, and following the landlord's answer.

Bailo provides tools; the decisions are yours. In particular:

• Bailo is not a party to the lease, to the assignment, or to any agreement between users or with a landlord;
• Bailo does not act as an intermediary or agent for a user, does not negotiate on anyone's behalf, and does not select, rank or recommend any applicant, dwelling or landlord;
• Bailo is not a real estate broker and carries out no brokerage transaction;
• Bailo does not verify the identity of users or landlords, the accuracy of listings, an applicant's solvency, the authenticity of filed documents, or the validity or assignability of a lease. The "verified" badge only means that proof of lease was compared with the listing; it guarantees nothing else;
• Bailo guarantees neither the completion of an assignment, nor the landlord's consent, nor the quality of a dwelling or an applicant.

The information, guides and document templates offered in the application and on the website are general in nature. They are not legal advice and replace neither the forms of the Tribunal administratif du logement nor professional advice. If in doubt about your rights, contact the Tribunal administratif du logement or a legal adviser.

3. Your account

You must be at least 18 years old and have the capacity to contract. You agree to provide accurate, up-to-date information, to verify your email address and to keep your password confidential. An account is personal: you are responsible for how it is used. You may delete it at any time from your profile.

Bailo is intended for tenants and for people looking for a home for themselves. Professional use, in particular by a broker, a property manager or an agency, requires our written agreement.

4. Your listings

You may only list the dwelling of which you are the tenant under a lease in force, located in Québec. Your listing must be accurate, up to date and free of any discrimination prohibited by the Charter of Human Rights and Freedoms.

The law prohibits or restricts the assignment of certain leases, in particular that of a dwelling leased by an educational institution to a student, that of a dwelling in low-rental housing and, in some cases, that of a dwelling used as a family residence. It is up to you to check that your lease can be assigned.

You may not require from the assignee any sum of money or other consideration in exchange for the assignment of the lease. Any listing proposing this will be removed.

5. Lease assignment

Assignment is governed by the Civil Code of Québec. In particular:

• the tenant must notify the landlord in writing of the intention to assign the lease, stating the name and address of the intended assignee and the planned date of the assignment;
• the landlord has fifteen (15) days from receipt of the notice to respond; failing a refusal within that time, the landlord is deemed to have consented;
• the landlord may refuse for a serious reason, in which case the lease continues, or for another reason, in which case the lease is terminated on the assignment date stated in the notice;
• a landlord who consents to the assignment may only require reimbursement of the reasonable expenses resulting from it;
• the assignment releases the former tenant from their obligations as of the date of the assignment.

This reminder is given for information. The law may change; only the official text is authoritative.

6. Documents, signatures and the link given to the landlord

The documents produced by the application (notice of assignment, record of the landlord's response) are drawn up from information supplied by the users themselves. It is up to you to reread them before sending them. You remain solely responsible for their content, for the choice of the assignment date, for delivering them to the landlord and for meeting the time limits set by law.

You agree that exchanges, notices and responses take place electronically. The signature you draw on screen expresses your consent to the document it is affixed to, in the same way as a handwritten signature. You undertake to sign only in your own name or in the name of a person you are authorised to represent.

The link you may send to your landlord records the date on which the notice is opened there, the response given and the signature accompanying it. Bailo does not verify the identity of the person who opens the link, responds or signs, and does not guarantee the value of these records as evidence before a court. If your landlord does not open the link, it is up to you to deliver the notice by a means that lets you prove receipt.

7. Your applicant file

The information in your file is declared by you: Bailo does not verify it. You warrant that the information and documents you provide are accurate, authentic and concern you. Providing a false or forged document, or another person's, is prohibited, may constitute an offence and engages your sole responsibility.

The supporting documents you file can only be viewed by the tenant to whom you applied and, if you consent before the notice is sent, by the landlord of the dwelling; the application offers no function to download or share them, and each viewing bears the name of the person viewing. The mobile app blocks screenshots of these documents; this protection does not exist in a web browser, in particular for the landlord viewing the file from their link.

By receiving a file, you undertake to use the information it contains only to assess the application and carry out the assignment, not to copy, keep or disclose it for other purposes, and to comply with privacy legislation and the Charter of Human Rights and Freedoms.

8. If you are a landlord

When you open the link a tenant sent you, these terms apply to you to the extent they concern you. By responding, you declare that you are the landlord of the dwelling or their authorised representative. Your response is recorded with its date, sent to the tenant and final within the application; it deprives you of no recourse provided by law. The applicant's information and documents are disclosed to you to let you respond to the notice, and for that purpose only.

9. Exchanges and follow-up within Bailo

To protect both parties, exchanges between assignor and assignee, the organisation of the visit and the transmission of the file to the landlord take place in the application. Personal contact details (phone, email, links) are hidden in messages until the visit has taken place. Circumventing this is prohibited, in particular by communicating contact details through indirect means. An assignment concluded outside the application benefits from neither the follow-up, the history, nor the documents provided by Bailo.

Be careful: pay no money and send no sensitive document to a person you have not met, and visit the dwelling before committing.

10. Prohibited conduct

The following are prohibited: fraud, false listings, identity theft, harassment, hateful or discriminatory remarks, commercial solicitation, the collection or automated extraction of information, use of the application for purposes other than the assignment of a residential lease, and any attempt to circumvent its security measures or disrupt its operation. You may report a listing, a message or a user, and block a user.

11. Moderation

We may remove content or a listing, or suspend or close an account, where they breach these terms or the law, or present a risk to other people. Except in urgent cases, we tell you why. We may disclose to the competent authorities the information the law requires or authorises us to send them. Bailo has no obligation to monitor content or to intervene in a dispute between users or with a landlord.

12. Price

Use of Bailo is free during the launch period. If a paid service is later offered, its price, description and cancellation terms will be clearly presented to you before any payment, and nothing will be charged without your express agreement. The price of a Bailo service pays for the use of the tool; it does not depend on the outcome of the assignment.

13. Your content and ours

You remain the owner of the texts and photos you publish, and you warrant that you have the right to publish them. You authorise us to display them in the application and on the Bailo website, only for the duration of your listing's publication.

The application, the website, their content, and the Bailo brand and logo belong to us. You may use them for your personal needs, in accordance with these terms.

14. Availability of the service

We take reasonable care in the operation and security of the application, without being able to guarantee that it will be available without interruption or free of errors. Bailo relies on services provided by third parties (hosting, mapping, messaging) whose operation we do not control. We may change, suspend or withdraw a feature. Keep a copy of important documents: the application is not an archiving service.

15. Liability

Each user is responsible for their listings, their statements, the documents they provide, the documents they sign and send, and the use they make of information received from others. You are liable for damage caused by your fault, including to Bailo, and you undertake to hold us harmless from third-party claims resulting from it.

Bailo is not liable for:

• the acts, statements or omissions of other users or landlords;
• the accuracy of a listing or a file, or the authenticity of a document;
• the identity of a person, including the one who opens a link, responds or signs there;
• a landlord's decision, the outcome of an assignment or a dispute between the parties;
• the use a person makes of information you chose to disclose to them;
• a delay, interruption or loss resulting from superior force or the failure of a third-party service.

Towards a person who does not use Bailo as a consumer, our liability, on any basis, is limited to the higher of: the sums that person paid us during the twelve (12) months preceding the event giving rise to it, or one hundred dollars ($100). This limit does not apply to bodily or moral injury, or to injury resulting from an intentional or gross fault.

Nothing in these terms excludes or limits our liability for our own acts or those of our representatives towards a consumer, or the rights granted to you by the Consumer Protection Act or any other law of public order.

16. Communications

We write to the email address of your account for the needs of the service: verification, security, progress of your files, changes to these terms. We send you promotional messages only with your consent, which you may withdraw at any time.

17. Changes to the terms

We may amend these terms. We will notify you in writing at least thirty (30) days before the amendment takes effect, indicating the new or amended clause, its former wording and its effective date. If the amendment increases your obligations or reduces ours, you may refuse it and stop using the service without cost or penalty, by deleting your account no later than thirty (30) days after it takes effect.

18. General provisions

If a clause of these terms is declared unenforceable, the others remain in force. Not requiring the application of a clause is not a waiver. We may assign these terms to the person who acquires or continues the operation of Bailo; you will be notified and will keep the same rights.

19. Governing law

These terms are governed by the laws of Québec. Any dispute falls under the competent courts of Québec, without restricting your right to apply to the court of your domicile or the remedies available to you as a consumer.

20. Contact us

[dénomination sociale de la société, à compléter] — [adresse de l'établissement au Québec, à compléter] — [courriel de contact, à compléter].